Frequently asked questions
Answer: The form allows you to choose between 2 options, ‘Medical Request’ or ‘Admin Request’.Within the ‘Admin’ choice, you will find:
- Request a doctor’s letter
- Request a fit (sick) note
- Follow-up on Test Results (blood test, scans, etc.)
- Any other advice or information that is not medically related e.g. discuss referrals
Within the ‘Medical’ choice, you will find:
- New conditions
- Existing conditions
- Non Urgent medical conditions
Once you have selected an option, you will be asked further questions about your request. Please list the times that you are not available.
Answer: If you need urgent treatment, you should call 999, visit A&E or attend an urgent treatment centre (UTC).999 and A&E are for life-threatening emergencies like:
- Loss of consciousness
- Chest pain
- Breathing problems
- Severe bleeding
- Severe allergic reactions
- Severe burns or scalds
- Strokes
Urgent treatment centres can help with things like:
- Sprains and strains
- Suspected broken bones
- Injuries, cuts and bruises
- Stomach pain, vomiting and diarrhoea
- Skin infections and rashes
- High temperature in children and adults
- Mental health concerns
If you do not know where to receive care, you can contact NHS 111 by calling 111 or visiting 111.nhs.uk.
Answer: You can still call the practice or visit us in person. Relatives and carers can also help or send a request on behalf of patients who do not have a smartphone, computer or internet connection.
SystmConnect is an easy and accessible system to use. Our team can help you get online and show you how to use it.
Answer: We need as much information as possible about your request or problem. This is so we can get you the right care.Forms with too little detail for us to make a safe decision will be replied to with a request for more information. This may result in a delay in us getting back to you.
