Padgate Medical Centre

Padgate Medical Centre

Padgate Medical Centre, 12 Station Road South, Padgate, Warrington | Tel: 01925 815333 |

Current time is 10:42 - We're open


When you are submitting an E-consult it is imperative that you are available to receive the call from the GP.

If the GP is unable to contact you due to the call not being answered you will need to resubmit an eConsult

Please note we do not accept prescription requests via eConsult
 Please post your request in the letter box at the surgery or by clicking on the link on the home page ‘Order Your Prescription’ to submit via systmonline patient services – please contact reception to obtain your username & password

Changes in how you request your repeat prescriptions
Please note over the next few weeks and months we are phasing out using our generic email address for patients to order repeat prescriptions. In its place we will be using our Systm One online access facility, this is because it is safer, more auditable and allows patient to see exactly when their medication is due to be ordered.

When you log on to Systm One online and submit your request, it directly goes into your medical records and makes the processing the requests much more streamline for our staff & GP’s.
To access Systm One online you will need to contact the surgery and ask for a username & Password click on the ‘Order your prescription’ box (green coloured tile box) on the home page.
If you have previously registered for Systm One online and forgotten your password, please click on the I’ve forgotten my password link. 

What is it

Well Time aims to connect people, strengthen communities, reduce social isolation and improve health and wellbeing.

The Well Time project is a rewarding and enjoyable way to reconnect with people and communities by sharing time, skills and experiences.

If would like to know more about WellTime, please contact the WVA team on 01925 246880 or email

National Clinical Trail – COVID 19

Padgate Medical Centre is taking part in the national PRINCIPLE clinical trial, which aims to find low-risk treatments for older people with COVID-19 that can be taken at home.

To be eligible to join the trial you will need to have experienced symptoms that are likely to be caused by COVID-19 for fewer than 15 days.

The trial is open to people aged 65 or over, or aged 50–64 with an underlying health condition.

If you are registered at Padgate Medical Centre and would like more information, please contact us on 01925 815333. You can also join the trial online, even if you are not currently registered with our practice. For full details, visit


The government recommendation from 15th June 2020 is that all visitors to the practice must wear face coverings at all times. Patients should wash their hands or use hand sanitiser before putting their face covering on and after taking it off.

It is important that you don’t touch your face covering when wearing it, where possible, to avoid hand to mask transmission of the virus.

The face covering does not need to be medical standard. A cloth face covering should cover your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head.


eConsult and NHS app

As of 28th April 2020 you can now access our eConsult for online consultations via the NHS app.

Please click on the link to download

You can now contact our GP practice through the NHS App. Simply use the form – or online consultation – to tell us about your symptoms. A member of our practice will come back to you. We might be able to give you the help and advice you need, without you having to phone or come into the practice. This is really useful during the coronavirus (COVID-19) outbreak, as it helps keep our patients and staff safe by reducing the risk of infection. We provide this service using eConsult and the service is quick, convenient, safe and secure. You can get more information about accessing health services online at Find out more and download the NHS App.


Face-to-Face Assessment Centres

Increased support announced for patients with COVID-19 symptoms and members of their household

GP surgeries in Halton and Warrington are working with NHS 111 and local hospitals to provide more advice and treatment to patients with COVID-19 symptoms and members of their household who are self-isolating. The support, which includes telephone, video and face-to-face assessments, will be provided to help these patients with a range of health issues and concerns.

Advice for patients with COVID-19 symptoms
If you have COVID-19 symptoms and you need advice or treatment with any health issue, you should contact NHS 111 in the first instance, unless it is a life-threatening emergency, then you should dial 999.

• If you have possible COVID-19 and you are struggling to cope with your symptoms, you should use the NHS 111 online Coronavirus service –
• If you have COVID-19 symptoms but have another health concern, please contact NHS 111 online at or via phone.

NHS 111 may then refer you to your GP Practice for further assessment via phone or video call. If clinically appropriate, a face-to-face appointment will be booked by the practice at one of the dedicated face-to-face assessment sites which have been set up in Halton and Warrington. As a result, you may need to go to a different surgery than normal for an assessment with a GP. The sites will not offer testing for COVID-19 and are not public testing sites.

To ensure the safety of patients and staff, only patients who have the complaint and a booked appointment at the assessment sites will be allowed access. Patients will only be allowed to enter one at a time, they will be asked to wait in a car if possible and only enter when they are contacted by mobile phone.

Advice for patients living in a household with someone who has COVID-19 symptoms
If you have a health concern but are self-isolating because you live in a household with someone who has COVID-19 symptoms, you can contact the surgery directly via phone or by contacting the practice via an online form on the practice website (eConsult).

IMPORTANT: Please make the surgery aware that you are living in a household with someone who has COVID-19 symptoms.
A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required. Face-to-face appointments for patients who live in a household with someone who has COVID-19 symptoms will take place at one of the dedicated face-to-face assessment sites.

Advice for patients who live in households that DO NOT have COVID-19 symptoms
To reduce any potential risk of infection, patients who live in households without any COVID-19 symptoms will be seen separately from patients with COVID-19 symptoms and members of their household. As a result of the new arrangements, you may be asked to attend a different surgery than usual. If you need to attend a different surgery, we will advise you at the time of booking your appointment.

Please be reminded… do not to come into the surgery without a pre-booked appointment. If you need help with a health concern, please contact us via phone or by completing an online form on our website (eConsult). A clinical member of staff will call you back to provide an assessment over the phone and they will arrange a video or face-to face appointment for you if required.

Where can I find out more information?
Read some frequently asked questions for patients here:

Prescription requests at Woolston Surgery

Due to the closure of Woolston Hub if you need to put in a prescription request please post this into the letterbox at Padgate Medical Centre.

Booking Appointments

Due to the outbreak of COVID-19 (Coronavirus) in the UK we are changing how we book all face to face appointments. The online booking appointment system has been temporarily suspended at the surgery and we ask all patients to use  eConsult . This will ensure that we are able to fully assess risk before appointments are booked at the surgery.

As you are aware the practice uses eConsult and patients are advised to seek advice via this service. Please visit the services section on our website for further information and access to the eConsult service

For any general information on coronavirus please visit


Until further notice all prescriptions will be sent electronically to a pharmacy of your choice. If you have not yet nominated a Pharmacy please do this as soon as possible. You can do this by contacting your pharmacy and ask them to do this or practice staff assist you with setting up the nomination.

Raising a Query

All queries are to be raised using the Admin tab on e-Consult

Essential services

Childhood immunisations will continue to be given on Tuesday morning by our nursing team, 6-8week baby check and post natals will be arranged in a designated clinic on Tuesdays with Dr Raj.

Coil & implant bookings 

Please be advised that for the foreseeable future we will not be taking any bookings for coil or implants – please call us in about 6 weeks to see if guidelines have changed


Any pre-booked smears will be re-arranged into a designated clinic at Padgate MC.

Woolston Surgery

Until further notice all patient facing service have been moved to Padgate MC

Delay Phase

We are now in the delay phase of our response to COVID-19. This entails significant changes to how we identify and manage potential cares of COVID-19.

  1. From today the public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have
  • A new continuous cough or
  • High temperature (of 37.8 degrees centigrade or higher
  1. The geographic element of the case definition has now been removed. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

Individuals should stay at home (self-isolate) for 7 days from the onset of symptoms.

Welcome to Padgate Medical Centre

At Padgate Medical Surgery the doctors and nurses and staff take pride in offering the highest standard of patient-centred healthcare. We try to focus on you as a whole person, and help you find ways to improve your health.

We help you manage any chronic illnesses you may have and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups, Family Planning Clinic, Diabetic Clinic. We are a training practice and you may be asked to see qualified doctors who are nearing the end of their GP training.  Our skilled staff include Practice Nurses, Health Care Assistant who can manage help for long term chronic conditions.

Our nurses manage many of the conditions that previously used to be managed by doctors- asthma, diabetes and COPD to name a few.

The practice would like to welcome Dr Kiki Lam who will be joining our team on 1st April 2020.

We would also like to welcome Dr Jenny Barratt who will be joining the practice on 19th March 2020

The Citizens Advice Bureau provide free appointments one day a week.  The referral for Citizen Advice Bureau will need to be from the GP.

The practice has wheelchair access and toilet facilities for the disabled.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback.


The new, simple and secure way to access a range of NHS services

on your smartphone or tablet.

Click on the link to find out more information and to download:

Padgate Medical

  • Monday
    08:00 until 18:30
  • Tuesday
    08:00 until 18:30
  • Wednesday
    08:00 until 18:30
    18.30 - 20.00 Appointments available for video/telephone consultations
  • Thursday
    08:00 until 18:30
  • Friday
    08:00 until 18:30
  • Saturday
  • Sunday

Woolston Branch

  • Monday
    08:00 until 17:30
    Temporarily Suspended
  • Tuesday
    08:00 until 17:30
    Temporarily Suspended
  • Wednesday
    08:00 until 17:30
    Temporarily Suspended
  • Thursday
    08:00 until 17:30
    Temporarily Suspended
  • Friday
    08:00 until 13:30
    Temporarily Suspended
  • Saturday
  • Sunday

Update Your Details

Patient Participation Group

  • This field is for validation purposes and should be left unchanged.

Friends & Family Test

  • We would like you to think about your recent experiences of our service.

  • This field is for validation purposes and should be left unchanged.

Tell us your comments on E-consult

  • How likely are you to recommend E-consult Online service to friends and family if they need similar care or advice?
  • Were you contacted by the practice about your E-consult request in the stated timeline?
  • How did you hear about the E-Consult service?
  • Do you feel your query was resolved?
  • How do you rate the service?
  • Were you offered E-consult when you contacted the surgery?
  • This field is for validation purposes and should be left unchanged.

Patient Survey 2020 How are we doing

  • Padgate Medical Centre

    Dear Patient, We are asking patients to fill in this survey so we can monitor if changes we have made in delivery of services has helped them in accessing care or advice from the surgery. Thank you for taking time to respond. The Partners and Team.
  • Approximately how often have you been to the surgery in the last year?
  • We provide a text messaging service to help us to contact you for recalls, appointments, reminders. Do you feel that this has helped in receiving information in a timely manner?
  • When you have contacted us by the telephone, have you been satisfied with the advice you have been given when you have phoned to make an appointment?
  • We have introduced EConsult in October 2019. EConsult is an on-line consultation software accessed through the Practice website. Do you feel that it is becoming easier to make contact and to get appropriate advice?
  • When you have seen a GP, have you felt supported and been involved in the health care decisions?
  • When you have seen a member of our Nursing Team, have you felt supported and been involved in the health care decisions?
  • From March 2017, repeat prescriptions can no longer be ordered by the community Pharmacist. Orders can be taken via email, post, or box in reception. Do you feel supported in managing your medication?
  • What is it about the surgery that would lead you to recommend it to friends or other members of your family?
  • So that we can make better use of this survey, it helps us to know your age
  • This field is for validation purposes and should be left unchanged.