How to use Systmconnect

1. Use your NHS Login
2. Log-in with your SystmOnline account details
3. Continue to complete the form without logging in
   

PLEASE NOTE: By using a login, your personal details will be automatically pre-filled within the form, saving you time each time you contact us. If you choose to continue without logging in, you can still complete the form, but you will need to add all your contact information, including your NHS number, so we can confirm your identity.

Step Two:

Please select the most appropriate

Medical request:

Non-urgent medical condition –Get help with a non urgent health problem
New Condition –  Get help with a new health problem

Admin request:

Register as new patient
Doctor’s Letter
Fit Note
Test Results
Other admin requests

Step Three: You will be asked to confirm that the request is not an emergency:

SYSTEM CONNECT STARTING ON

MONDAY 10TH NOVEMBER 2025 WHICH WILL BE REPLACING PATCHS 

When and how can you contact your general practice?

Whether you make your request by phone, on-line or visiting our Practice, you may be asked to provide some details so that we can assess what is best for you based on your clinical need. The practice team will consider your request for an appointment or medical advice and tell you within one working day what will happen next.

Padgate Medical Centre is open from 8.00am to 6.30pm, Monday to Friday.

Throughout these hours you, or your carer on your behalf, can:

• Submit a non urgent SystemConnect request using the link above or via the NHS App to which you will receive a response within one working day which will inform you of what happens next. This could be:
  • An appointment that day or a subsequent day
  • A phone call that day or subsequent day
  • A text message responding to your query
  • Advice to go to a Pharmacy or another NHS Service

• Visit the practice
• Call them
• Go online using the practice’s website or the NHS App.

You can choose the way you contact your practice based on what is best for you.

Who might help you?

You might be offered a face-to-face appointment or a phone call with a GP or other member of the practice staff, like a nurse or pharmacist.

If you have a carer, they can speak for you with your consent.

You can ask to see a preferred healthcare professional, the practice will try to meet your request, although you might have to wait longer for that person to be available.

It can be helpful to see the same healthcare professional, particularly if you have a long-term health condition.

When Padgate Medical Centre is closed

If you need urgent help for your physical or mental health when the Practice is closed, and you cannot wait until they open, go online to 111.nhs.uk or call 111. They will tell you what to do next.

What if it’s an emergency?

If it’s a serious or life-threatening emergency, go straight to A&E (Accident and Emergency) or call 999.

Our GPs clinically triage all of the information on your SystmConnect form and decide on the best outcome for you.

This could be:-

• An appointment with a clinician at the Surgery in person or over the telephone
• At the Minor Ailments Clinic at:
  • Birchwood Medical Centre, 15 Benson Road, Warrington WA3 7PJ. 
• An Extended Access appointment at Padgate Medical Centre between 18.30am and 20.00pm on a Wednesday
• Directed to the ‘Pharm refer’ scheme at your Local pharmacy.

For most minor illnesses the Pharmacist can give you the best advice or treatment needed including Antibiotics, if appropriate. You can also self -refer to the pharmacy for this.

• A Physiotherapy, Mental Health, Child Services, Elderly Care, Social prescriber and a Health and Wellbeing Coach where appropriate, with healthcare professionals that work alongside us here at the Surgery.
• A prescription.
• Self-care.

Paramedic Service 

Our Paramedics address a variety of same-day urgent conditions, including respiratory and cardiac issues, skin infections, and musculoskeletal problems. They visit housebound patients or those too unwell to make it to their surgery.

East Warrington PCN has 2 paramedics that work across the network , seeing patients from Birchwood Medical Centre, Fearnhead Medical Centre and Padgate Medical Centre. Because of this , your appointment location may be at one of the neighbouring practices instead of your registered GP surgery.

Appointments can be at the following location :

Birchwood Medical Centre, 15 Benson Road, Warrington WA3 7PJ. 

If you have a paramedic appointment booked, please check the location prior to your appointment time to ensure you are in the correct place.

The below video explains why you might be seeing our Paramedic .

Lung Cancer Screening is an NHS screening programme for people aged between 55 and 74 who smoke or have smoked in the past.

The screening (formerly known as Targeted Lung Health Checks) is offered in parts of England where there is a high incidence of smoking and lung cancer. It will roll out to the whole of the country by 2029/2030 as the national screening programme for lung cancer.

In Cheshire and Merseyside, they are being offered in Wirral, Warrington, Liverpool, Halton, Knowsley, St Helens and South Sefton. They will roll out to north Sefton in January 2026 before going into the rest of Cheshire later.

You can watch a video with our screening team explaining what they are – with sign language – here and see an animation about Lung Cancer Screening below:

PHARMACY FIRST 

Pharmacy First is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse.

Currently, NHS patients in England must visit their GP to access prescription only medication, meaning repeated GP visits and delays in treatment.

Community pharmacies offer a more convenient way to access healthcare that includes support with healthy eating, exercise, stopping smoking, monitoring your blood pressure, contraception.

You can find all participating Pharmacies by clicking on the link below.

NHS Service Finder – NHS England Digital

Home – Lower My Drinking

Friends and Family

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use Padgate Medical Centre should have the opportunity to provide feedback on their experience. Listening to the views of patients helps identify what is working well and what can be improved.

Your feedback is very important to us: https://forms.office.com/e/KQzZ9RCMXT

Zero Tolerance

NHS Staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives. The NHS has a zero tolerance attitude towards violence (1). Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice. Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list. Our staff are here to help you, please treat them with respect.

Our next Patient Participation Group meeting will be held  on TBC

If you wish to attend please contact the surgery or click on the purple box above to register ‘ Join our Patient Participation Group’

Click on the link to Download the NHS App

NHS App – view and share you NHS COVID Pass – easy to use guide

This practice is delighted to be signed up to the Green Impact for Health Toolkit and is actively taking steps to reduce our carbon footprint.

The climate emergency is also a health emergency, and health care in the UK contributes 5.4% of the UK’s carbon emissions. We need to enhance the health of our current population without compromising the health of future generations, and this means operating within the sustainable boundaries of the planet. Fortunately most of the solutions for the planet also make our health better – for example eating a mainly plant-based diet, engaging in active travel and exercise in nature, avoiding smoking, reducing pollution etc all enhance our health and reduce our need for medications

Latest News

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Posted on September 1st, 2025

Padgate Medical Centre wishes to formally announce the upcoming departure of Dr Raj, who will be voluntarily leaving our practice […]