Booking or Cancelling an Appointment
Padgate Medical Centre & Woolston Surgery
Booking an Appointment
To request a GP appointment, please complete an online form via SystmConnect. If you are unable to use the online service, our Patient Advisors will be happy to assist you over the phone.
Triage Process: A clinician will assess your request to determine if you require an urgent, same-day appointment or a routine appointment (which may take up to 4 weeks).
Location: Your appointment may be scheduled at one of our Primary Care Network (PCN) partner practices: Birchwood Medical Centre, Fearnhead Medical Centre, or Longford Street Medical Centre.
Confirmation: Once triage is complete, we will contact you via text or phone with your appointment details.
Urgent Appointments
To request an urgent appointment for today, please complete a SystmConnect. If you are unable to use SystmConnect, please telephone the surgery on 01925 815 333 and a member of the team will assist you.
Outside our normal working hours you can still get medical help and be seen by a GP if needed. If it is an emergency dial 999, otherwise it’s 111. What is an emergency?
Care Navigation: How Our Reception Team Helps
When you call, our receptionists (trained Care Navigators) will ask for a brief outline of your problem. This helps them direct you to the most appropriate service or healthcare professional for your needs, often securing you the right care faster.
Care Navigators never provide clinical advice.
They may suggest alternative local services, such as a Community Pharmacist, Social Services, or the Warrington Health & Wellbeing Service. Useful online resources include NHS, Patient.info, and Warrington Borough Council.
While the choice is always yours and you will not be refused a GP appointment, utilizing care navigation frees up GP time for complex medical conditions that strictly require a doctor.
Cancelling an Appointment
If you cannot attend, please cancel as soon as possible so we can offer the slot to another patient. You can cancel by:
Replying directly to your text reminder.
Using the NHS App.
Calling the surgery.Please Note: Missing appointments without notice impacts other patients. Persistent non-attendance may result in removal from our practice list. Please ensure your contact details are kept up to date.
Appointment Day Guidelines
Telephone Appointments: Please ensure your phone is accessible. The clinician will make two attempts to call you. If you miss both, you will need to request a new appointment. You can note any times you are unavailable on your initial SystmConnect form.
Face-to-Face Appointments: Please use the self-check-in screen upon arrival at Padgate Medical Centre.
Medication Enquiries: For all medication queries, please contact the surgery after 2:00 PM.