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BANK HOLIDAY

MONDAY 27TH AUGUST 2018

OPENING TIMES

08.30AM – 12.30PM

A number of Pre-bookable appointments are available along with Book on the Day appointments

Phone lines will open from 08.30am

THIS SURGERY WILL BE AT PADGATE MEDICAL CENTRE ONLY AND NOT WOOLSTON SURGERY

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Appointments

Changes to our appointment booking system

You will no longer need to call the surgery

AM for morning appointments

and

PM for afternoon appointments.

From Monday 30th April 2018 we are changing our appointments booking system following feedback from patients.  Each day there will be a number of pre-bookable routine appointments offered for each Clinician up to two weeks in advance.

There will be a number of Emergency appointments available on an Am & Pm basis each day that will be offered to patients where by their need to see a GP is urgent (details of the urgency will be noted down by the receptionist and passed to the GP).

There will also be a number of appointment’s that will be released each day to enable you to book an appointment online.  

Online Booking

Systm Online appointments will be released 14 days in advance.

Emergency Appointments

There will be a number of Emergency appointments available on an Am & Pm basis each day that will be offered to patients where by their need to see a GP is urgent (details of the urgency will be noted down by the receptionist and passed to the GP).

If you have an emergency that can’t wait this will be passed to the Doctor who is on call who will assess the emergency (Please note: this may not be your usual GP). They are also on call for home visits.

Please note it is vital that the Doctor is given accurate details of your symptoms and the receptionist will ask for this information. This ensures he/she can prioritise those patients who need to be seen immediately because they have serious symptoms.

If a GP locum asks you to book a follow up appointment within a specified time frame you will be given a slip to hand in at reception.

  The following points merit special mention:

  • Due to the demand for GP appointments and the impact of wasted appointments when patients do not attend, you may book only one appointment with any GP at one time. Further appointments with any GP cannot be booked until the existing one has been attended (or cancelled).
  • When you arrive for your appointment the practice uses an automatic booking-in system that reduces the waiting time to book in. Please endeavour to use this simple system but in any case of difficulty there is always a receptionist available at the counter.
  • An appointment is for the patient for whom it was made and for that person alone. It is not appropriate to request an impromptu consultation for others who may have accompanied you to your appointment.
  • Punctuality is of the utmost importance. Please make every effort to attend at the appointment time as this facilitates the smooth running of the surgery for all concerned. The doctors will endeavour to ensure that you are seen at (or as close as possible to) the appointment time. Sometimes you may be seen slightly later than arranged, as the enormous variety of problems presenting to a doctor is unpredictable and is not always amenable to a strict timetable. However, you should note that if you are late the doctor may not be able to see you and you will be asked to rebook your appointment.

Cancellations

If you find that you will not be able to attend for your appointment, you should make sure that you inform the surgery. Please try to do this with more than one hour’s notice. If you do so, your appointment can be given to someone else. Patients who do not attend cost the practice about 50 appointments per week; that equates to three doctors' surgeries each week.

appointments

Training Practice

We would like to make our patients aware that Padgate Medical Centre is a training practice and at times there may be a trainee present during your consultation.  If you do not wish to have a trainee present during your consultation please inform our reception team.

On-Line Booking

On-Line booking is now available

If you wish to register for on-line booking you will need to call into the surgery and obtain a user name and password. We will need proof  of identification when registering eg. photo driving license or passport.

Patients can manage GP appointments online
• Book an appointment-  Please note appointment slots are routinely 10 minutes.  If you require a double appointment eg, chronic disease review, female examinations you will have to contact reception to book this
• Cancel an appointment

To book an appointment online please use the following link on the home page.

Did you know...?

  • The NHS belongs to all of us – help us to keep it working smoothly by turning up for appointments
  • Every time you see a GP it costs the NHS £43, on average, for a 12-minute consultation
  • A visit to Accident and Emergency costs £112

Do remember that an appointment is for one patient only. If you cannot keep your appointment, please let the reception staff know – we are a busy practice and someone else will always want to take advantage of your cancellation.

If you have a lot to discuss with the doctor, please advise the reception staff who can give you a longer appointment, thus avoiding delays for other patients.

Although you register with one of the doctors by name, you can, by choice, consult any of the doctors provided that there is an appointment available. All consultations are by appointment. Normally, the receptionist will offer you the next available appointment but please let her know if you feel the problem is urgent.

Please let us know when you arrive at the surgery for your appointment. A self check-in machine has now been installed for your convenience. It is extremely easy to use – just follow the instructions on the screen.

If you arrive more than 15 minutes late for your appointment you may be asked to rebook.

If you require a chaperone during your appointment, please inform the receptionist.

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